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Complaint

Here you can find a short illustrated description on how to lodge a complaint in 6 easy steps.

1. Sign in.

To track your order, you have to log on to your account. For this, please select "Sign in" and enter your customer information.

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2. Click on "My Account".

Please select "My account" in the menu to go to your acccount.

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3. Go to your order.

In your account, you can see your data als well as past and current orders.

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4. Click on "Complaint".

Please use our complaint assistant in order to make a complaint. Click on the button "Complaint" in your account under "Your orders". Complaints cannot be processed by telephone for reasons of documentation.

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5. Select a category.

Specify the reason for your complaint by using the category selection. An exact description of the damage/defaults of your order will ensure a fast processing.

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6. Specify your complaint.

An exact description as well as sufficient illustrations help us to judge competent the defaults/damages complained and serve as proof for you. Your information will then be sent to us and processed immediately.

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